Frequently Asked Questions
Is your product guaranteed?
Yes. Each and every purchase is backed by our full 30-day money-back guarantee. If for any reason you are not completely satisfied, simply return the unused portion for a full refund of your purchase price less the cost of shipping.
How do I use topical Joint Mud to achieve the best result?
Apply Joint Mud to your sore joints and sore muscles in the morning and in the evening. For persistent joint and muscle pain, you can apply Joint Mud up to three times a day—once in the morning, once in the afternoon, and once in the evening. The more consistent you are with the use of Joint Mud, the better your results will be.
Will this product really work for me?
Our many thousands of satisfied customers have had outstanding results over a wide range of joint problem areas. We are extremely confident that our product is effective. In fact, we are so confident that we back it with a full 30 day money back guarantee. If for any reason you are not completely satisfied, you may return the unused portion for a full refund less the cost of shipping.
Why doesn’t your product contain Glucosamine or Chondroitin?
There are several reasons to avoid Glucosamine. Glucosamine can increase fasting blood sugar levels and worsen glucose tolerance. This can cause significant problems if you are diabetic. Glucosamine can also be made from animal byproducts from outside of the United States which may be linked to disease. In addition, many people are allergic to shellfish which can be present in Glucosamine. Greek Island Labs' Joint Mud does not use any Glucosamine or Chondroitin whatsoever.
What are the ingredients in Joint Mud?
A list of the ingredients can be found here: Ingredients
How can I place an order?
The easiest way to order Joint Mud is by selecting one of the convenient online ordering options from our homepage. We gladly accept Visa, MasterCard, American Express, and Discover along with bank debit cards. For non-subscription orders, you can also use Apple Pay and Google Pay. You may also place your order by phone by calling: 1-800-449-6615. If you're calling from outside the United States, call 001-480-374-1222. If you can't reach us during normal business hours, just leave us your name, telephone number, and a brief message and one of our representatives will promptly return your call.
How long will it take to get my order?
Orders are generally shipped the same day that they're placed, if received before our shipping cut-off at 1pm MST Monday to Friday. Most orders within the continental United States will arrive within 3 to 5 business days depending on the distance of your location from our shipping facility. We pride ourselves on safe handling and prompt delivery. If shipping to the U.S. and you order two or more boxes of Joint Mud, we'll upgrade you automatically to FedEx 2-Day Shipping for FREE!
What if I need help?
While our product and our website were designed to be easy to use, we are always here to support you. You may contact us anytime by calling us at 1-800-449-6615 (001-480-374-1222 internationally), emailing us at firstname.lastname@example.org, or using the form on our contact page. We will be more than happy to offer our assistance.
Do you offer FREE shipping?
Yes! Simply buy two or more boxes of Greek Island Labs' Joint Mud or enroll in our Monthly Subscription program (coming soon) and each order will be shipped with the same great priority service, absolutely free. In addition, you are free to cancel at any time.
What if I’m not completely satisfied?
More than likely, you will be! In the event that you are not completely satisfied, simply return the unused portion of your product within 30 calendar days for a full refund less the cost of shipping.
Is my information secure?
Yes! All orders are processed over a secure server meaning that your information is encrypted while in transit and cannot be seen by any unauthorized third party.
Do you protect my privacy?
Yes. Information shared with us is used strictly for the purpose of fulfilling your order and communicating with you about your orders. We may from time to time contact you with special offers and promotions that may be of interest to you however; you may choose to opt out at any time. We do not rent, sell, or share your personal information with any third party at any time.
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